Lincoln Financial Contact Information

Phone numbers, mailing addresses and online service options for Lincoln Financial life insurance policyholders and beneficiaries.


Lincoln Financial phone numbers

Customer service1-800-487-1485 Mon–Fri 8:00 a.m.–6:00 p.m. ET
Life claims1-800-487-1485 same line as customer service
Policy service1-877-275-5462

Mailing addresses

Headquarters150 N. Radnor-Chester Road, Suite A305, Radnor, PA 19087
Claims mailLincoln Financial Group, Claim Dept. - 5310, P.O. Box 21008, Greensboro, NC 27420-1008

Online

About Lincoln Financial

Lincoln Financial is the marketing name of Lincoln National Corporation and its insurance companies. The main life insurer, The Lincoln National Life Insurance Company, was set up in Fort Wayne, Indiana, in 1905. It is still chartered in Indiana, where the state Department of Insurance is its primary regulator. The group’s corporate headquarters are now in Radnor, Pennsylvania, and the parent company’s shares trade on the New York Stock Exchange.

New York residents are served by a separate affiliate, Lincoln Life & Annuity Company of New York, which is supervised by the New York Department of Financial Services. If you live in New York, look for that company name on your policy.

Life policyholders can call 1-800-487-1485 on weekdays from 8 a.m. to 6 p.m. Eastern time. Loan requests, policy changes and claim paperwork are mailed to a P.O. box in Greensboro, North Carolina, and service forms can also be faxed. Some death-claim forms for insurance and annuity contracts list a Fort Wayne, Indiana, P.O. box instead. Always use the address printed on the specific form you are sending.

The company’s individual life lineup covers term, universal, indexed universal and variable universal life. It also offers policies that combine life insurance with long-term care benefits, plus annuities and workplace coverage.

Which Lincoln Financial number should you call?

  • To report a death or file a life insurance claim: call 1-800-487-1485.
  • To pay a premium or ask about billing: call 1-877-275-5462.
  • To change a beneficiary or address, or to request a policy loan: call 1-877-275-5462.
  • If a problem is not resolved, you can complain to your state insurance regulator (see our state guides).

How to file a life insurance claim with Lincoln Financial

  1. Find the policy number and the insured person's full name, date of birth and Social Security number. If you cannot find the policy, try the free NAIC Life Insurance Policy Locator.
  2. Order several certified copies of the death certificate; insurers usually ask for one.
  3. Report the death to Lincoln Financial by phone at 1-800-487-1485.
  4. Fill in the claim form the insurer sends you and mail it with the documents to Lincoln Financial Group, Claim Dept. - 5310, P.O. Box 21008, Greensboro, NC 27420-1008.
  5. Keep copies of everything and write down your claim number for follow-up calls.

Lincoln Financial at a glance

Issuing companyThe Lincoln National Life Insurance Company
NAIC company code65676
Founded1905
OwnershipStock company (owned by shareholders)
Parent companyLincoln National Corporation
State of domicileIndiana
HeadquartersRadnor, PA
ProductsTerm life, Universal life, Variable universal life, Indexed universal life, Annuities, Disability insurance, Long-term care

Where Lincoln Financial sells life insurance

Policies in New York are issued by Lincoln Life & Annuity Company of New York.

State guides


Frequently asked questions

What is the Lincoln Financial customer service phone number?

Call 1-800-487-1485 (Mon–Fri 8:00 a.m.–6:00 p.m. ET). Have your policy number ready.

How do I report a death to Lincoln Financial?

Call 1-800-487-1485. You will need the policy number and a certified death certificate.

Where is Lincoln Financial headquartered?

150 N. Radnor-Chester Road, Suite A305, Radnor, PA 19087.

Does Lincoln Financial sell life insurance in New York?

Yes, through a separate company: Lincoln Life & Annuity Company of New York.

What is the NAIC code of Lincoln Financial?

The Lincoln National Life Insurance Company has NAIC company code 65676. You can use it to look up complaint data on the NAIC Consumer Insurance Search.


Other life insurers