Northwestern Mutual Contact Information
Phone numbers, mailing addresses and online service options for Northwestern Mutual life insurance policyholders and beneficiaries.
Northwestern Mutual phone numbers
| Customer service | 1-866-950-4644 Mon–Fri 7:00 a.m.–6:00 p.m. CT |
|---|---|
| Life claims | 1-800-635-8855 |
| Head office switchboard | 1-414-271-1444 |
Mailing addresses
| Headquarters | 720 East Wisconsin Avenue, Milwaukee, WI 53202 |
|---|---|
| Premium payments by mail | Northwestern Mutual, PO Box 3009, Milwaukee, WI 53201-3009 |
Online
About Northwestern Mutual
Northwestern Mutual is a policyowner-owned mutual insurer based in Milwaukee, Wisconsin. It started out in 1857 under a different name, The Mutual Life Insurance Company of the State of Wisconsin, and the life company now writes business in every state and the District of Columbia. Because there are no outside shareholders, participating policyowners are the ones who share in the company’s dividends.
Most customers deal with the company through a local financial advisor, and the advisor locator on its website is usually the quickest way to reach one. For questions that an advisor cannot answer, the national client service line works on weekdays from 7 a.m. to 6 p.m. Central time. Life claims have their own number, so a family member reporting a death does not need to go through general service first. Deaths can also be reported online, and supporting documents can be sent by email instead of by post.
Life and disability coverage, as well as annuities, are issued by The Northwestern Mutual Life Insurance Company itself. Long-term care policies come from a separate subsidiary, Northwestern Long Term Care Insurance Company, and disability and long-term care claims use a different phone line from life claims. Keep this split in mind if you hold more than one type of policy.
Premium payments sent by mail go to a P.O. box in Milwaukee. Have your policy number ready for any call, and use the online account if you only need to check values or update personal details.
Licensed in all 50 states and DC. Long-term care insurance is issued by subsidiary Northwestern Long Term Care Insurance Company. Call 1-866-950-4644 (Mon–Fri 7:00 a.m.–6:00 p.m. CT). Have your policy number ready. Call 1-800-635-8855 or start a claim online. You will need the policy number and a certified death certificate. 720 East Wisconsin Avenue, Milwaukee, WI 53202. Yes, The Northwestern Mutual Life Insurance Company issues policies in New York. The Northwestern Mutual Life Insurance Company has NAIC company code 67091. You can use it to look up complaint data on the NAIC Consumer Insurance Search.Which Northwestern Mutual number should you call?
How to file a life insurance claim with Northwestern Mutual
Northwestern Mutual at a glance
Issuing company The Northwestern Mutual Life Insurance Company NAIC company code 67091 Founded 1857 Ownership Mutual company (owned by its policyholders) State of domicile Wisconsin Headquarters Milwaukee, WI Products Term life, Whole life, Universal life, Variable universal life, Annuities, Disability insurance, Long-term care Online claims Yes
Where Northwestern Mutual sells life insurance
State guides
Frequently asked questions
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What is the NAIC code of Northwestern Mutual?
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