New York Life Contact Information
Phone numbers, mailing addresses and online service options for New York Life life insurance policyholders and beneficiaries.
New York Life phone numbers
| Customer service | 1-800-225-5695 Mon–Fri 8:00 a.m.–7:00 p.m. ET |
|---|---|
| Life claims | 1-800-225-5695 same line as customer service |
| Head office switchboard | 1-212-576-7000 |
Mailing addresses
| Headquarters | 51 Madison Avenue, New York, NY 10010 |
|---|---|
| Claims mail | New York Life, Claims & Benefits, PO Box 130539, Dallas, TX 75313-0539 |
Online
About New York Life
New York Life is a mutual life insurer that has been headquartered in New York City since its founding in 1845. As a mutual company it has no stock market shareholders, and eligible policyholders receive dividends. Some of its products are issued by a subsidiary, New York Life Insurance and Annuity Corporation (NYLIAC), which is a Delaware company licensed in all 50 states and DC. Check your contract to see which of the two companies issued it.
The company uses a single toll-free number, 1-800-CALL-NYL (1-800-225-5695), for policy service and for claims. When you call, say “Claims” to be routed to the claims team. The line is staffed on weekdays from 8 a.m. to 7 p.m. Eastern time. A death claim can also be started online, which is often faster for beneficiaries who already have the policy number and a death certificate.
Claims paperwork goes to the Claims & Benefits unit in Dallas, Texas, not to the Manhattan head office. There is a separate street address for overnight courier deliveries. Traditional life service forms are handled by a service center in Cleveland, Ohio.
New York Life sells mainly through its own agents, and an online agent locator lets you search by location. Spanish-speaking clients can ask for a financial professional who speaks their preferred language.
Some products are issued by subsidiary New York Life Insurance and Annuity Corporation (NYLIAC), a Delaware corporation licensed in all 50 states and DC. Call 1-800-225-5695 (Mon–Fri 8:00 a.m.–7:00 p.m. ET). Have your policy number ready. Call 1-800-225-5695 or start a claim online. You will need the policy number and a certified death certificate. 51 Madison Avenue, New York, NY 10010. Yes, New York Life Insurance Company issues policies in New York. New York Life Insurance Company has NAIC company code 66915. You can use it to look up complaint data on the NAIC Consumer Insurance Search.Which New York Life number should you call?
How to file a life insurance claim with New York Life
New York Life at a glance
Issuing company New York Life Insurance Company NAIC company code 66915 Founded 1845 Ownership Mutual company (owned by its policyholders) State of domicile New York Headquarters New York, NY Products Term life, Whole life, Universal life, Variable universal life, Annuities, Disability insurance, Long-term care Online claims Yes Spanish-language help Yes
Where New York Life sells life insurance
State guides
Frequently asked questions
What is the New York Life customer service phone number?
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Where is New York Life headquartered?
Does New York Life sell life insurance in New York?
What is the NAIC code of New York Life?
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