John Hancock Contact Information
Phone numbers, mailing addresses and online service options for John Hancock life insurance policyholders and beneficiaries.
John Hancock phone numbers
| Customer service | 1-800-732-5543 Mon–Fri, business hours ET |
|---|---|
| Life claims | 1-888-887-2739 Mon–Fri 8:00 a.m.–6:00 p.m. ET |
| Financial professionals | 1-800-505-9427 |
Mailing addresses
| Headquarters | 200 Berkeley Street, Boston, MA 02116 |
|---|---|
| Claims mail | Life Post Issue - Claims, John Hancock, PO Box 55979, Boston, MA 02205 |
| New York company | John Hancock Life Insurance Company of New York, Valhalla, NY 10595 |
Online
About John Hancock
John Hancock was established in Boston in 1862. Its main U.S. life insurer, John Hancock Life Insurance Company (U.S.A.), is domiciled in Massachusetts, and its statutory address is on Berkeley Street in Boston. Since 2004, John Hancock has been part of Manulife Financial Corporation, which is based in Canada.
The U.S.A. company does not write business in New York. Policies for New York residents are issued by John Hancock Life Insurance Company of New York, a separate company based in Valhalla, New York. Check which company issued your policy before you send forms, because the two may use different instructions.
Life policyholders can reach customer service at 1-800-732-5543 on weekdays during Eastern business hours. Death claims have a separate line, 1-888-887-2739, open on weekdays from 8 a.m. to 6 p.m. Eastern time, and they can also be reported online. Mailed claim documents go to a P.O. box in Boston. Long-term care policies have their own service and claims numbers, and financial professionals use a dedicated line.
John Hancock offers term life and several types of permanent coverage, including universal, indexed universal and variable universal life, as well as hybrid life and long-term care policies. Eligible policyholders can join the John Hancock Vitality program, which rewards tracked healthy activities.
John Hancock Life Insurance Company (U.S.A.) is not licensed in New York, where policies are issued by John Hancock Life Insurance Company of New York. Call 1-800-732-5543 (Mon–Fri, business hours ET). Have your policy number ready. Call 1-888-887-2739 or start a claim online. You will need the policy number and a certified death certificate. 200 Berkeley Street, Boston, MA 02116. Yes, through a separate company: John Hancock Life Insurance Company of New York. John Hancock Life Insurance Company (U.S.A.) has NAIC company code 65838. You can use it to look up complaint data on the NAIC Consumer Insurance Search.Which John Hancock number should you call?
How to file a life insurance claim with John Hancock
John Hancock at a glance
Issuing company John Hancock Life Insurance Company (U.S.A.) NAIC company code 65838 Founded 1862 Ownership Stock company (owned by shareholders) Parent company Manulife Financial Corporation State of domicile Massachusetts Headquarters Boston, MA Products Term life, Universal life, Indexed universal life, Variable universal life, Annuities, Long-term care Online claims Yes
Where John Hancock sells life insurance
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Frequently asked questions
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