Prudential Financial Contact Information

Phone numbers, mailing addresses and online service options for Prudential Financial life insurance policyholders and beneficiaries.


Prudential Financial phone numbers

Customer service1-800-778-2255
Head office switchboard1-877-301-1212

Mailing addresses

Headquarters751 Broad Street, Newark, NJ 07102
New York companyPruco Life Insurance Company of New Jersey, 213 Washington Street, Newark, NJ 07102

Online

About Prudential Financial

Prudential Financial is a stock company headquartered on Broad Street in Newark, New Jersey. Its roots go back to 1875, and its main insurance company, The Prudential Insurance Company of America, became stockholder-owned in 2001. Today, most individual life policies sold under the Prudential name are issued by a subsidiary, Pruco Life Insurance Company. Pruco Life is an Arizona-chartered insurer, organized in 1971.

Which company issued your policy depends on where you live. Pruco Life is licensed in DC, Guam and every state except New York. New York residents are served by Pruco Life Insurance Company of New Jersey, which sells only in New Jersey and New York. Both companies’ principal office is on Washington Street in Newark. Your policy documents will name the issuer, and it is worth checking before you call or mail anything.

Customer service for individual life policies issued by Pruco Life is reached at 1-800-778-2255. Prudential’s own website lists further options, such as online account access and claim forms. We could not verify these directly for this page, so start from the official contact page linked here.

The Prudential Insurance Company of America, the parent of Pruco Life, is licensed in all 50 states, DC, Guam, Puerto Rico and the U.S. Virgin Islands.

Which Prudential Financial number should you call?

  • To report a death or file a life insurance claim: call 1-800-778-2255.
  • To pay a premium or ask about billing: call 1-800-778-2255.
  • To change a beneficiary or address, or to request a policy loan: call 1-800-778-2255.
  • If a problem is not resolved, you can complain to your state insurance regulator (see our state guides).

How to file a life insurance claim with Prudential Financial

  1. Find the policy number and the insured person's full name, date of birth and Social Security number. If you cannot find the policy, try the free NAIC Life Insurance Policy Locator.
  2. Order several certified copies of the death certificate; insurers usually ask for one.
  3. Report the death to Prudential Financial by phone at 1-800-778-2255.
  4. Fill in the claim form the insurer sends you and return it with the requested documents.
  5. Keep copies of everything and write down your claim number for follow-up calls.

Prudential Financial at a glance

Issuing companyPruco Life Insurance Company
NAIC company code79227
Founded1875
OwnershipStock company (owned by shareholders)
Parent companyPrudential Financial, Inc.
State of domicileArizona
HeadquartersNewark, NJ
ProductsTerm life, Universal life, Variable universal life, Indexed universal life

Where Prudential Financial sells life insurance

Pruco Life Insurance Company is licensed in DC, Guam and every state except New York. Pruco Life Insurance Company of New Jersey sells only in New Jersey and New York.

State guides


Frequently asked questions

What is the Prudential Financial customer service phone number?

Call 1-800-778-2255. Have your policy number ready.

How do I report a death to Prudential Financial?

Call 1-800-778-2255. You will need the policy number and a certified death certificate.

Where is Prudential Financial headquartered?

751 Broad Street, Newark, NJ 07102.

Does Prudential Financial sell life insurance in New York?

Yes, through a separate company: Pruco Life Insurance Company of New Jersey.

What is the NAIC code of Prudential Financial?

Pruco Life Insurance Company has NAIC company code 79227. You can use it to look up complaint data on the NAIC Consumer Insurance Search.


Other life insurers