MassMutual Contact Information
Phone numbers, mailing addresses and online service options for MassMutual life insurance policyholders and beneficiaries.
MassMutual phone numbers
| Customer service | 1-800-272-2216 Mon–Fri 8:00 a.m.–8:00 p.m. ET |
|---|---|
| Life claims | 1-800-272-2216 same line as customer service |
| Head office switchboard | 1-413-788-8411 |
Mailing addresses
| Headquarters | 1295 State Street, Springfield, MA 01111-0001 |
|---|
Online
About MassMutual
MassMutual, legally Massachusetts Mutual Life Insurance Company, is a mutual insurer founded in Springfield, Massachusetts, in May 1851. It is still based on State Street in Springfield. The company runs for the benefit of its policyowners rather than outside shareholders and operates in all 50 states, DC and Puerto Rico. Certain policies are issued by its subsidiaries, C.M. Life Insurance Company and MML Bay State Life Insurance Company, so the company name on your contract may differ from the brand.
For most life insurance questions, including claims, MassMutual points customers to one toll-free number, 1-800-272-2216. It is answered on weekdays from 8 a.m. to 8 p.m. Eastern time. Guaranteed acceptance and simplified issue whole life policies have their own service line, and annuities issued by MassMutual Ascend are also serviced separately. Using the right line saves a transfer.
Beneficiaries can begin a claim online on the company’s claims page. Policyowners can manage their coverage through the online dashboard or the MassMutual mobile app, which is available for iPhone and Android.
Like other mutual insurers, MassMutual works largely through affiliated financial professionals. Its website has a search tool to connect you with one if you want to review coverage or buy a new policy.
Operates in all 50 states, DC and Puerto Rico. Some products are issued by subsidiaries C.M. Life Insurance Company and MML Bay State Life Insurance Company. Call 1-800-272-2216 (Mon–Fri 8:00 a.m.–8:00 p.m. ET). Have your policy number ready. Call 1-800-272-2216 or start a claim online. You will need the policy number and a certified death certificate. 1295 State Street, Springfield, MA 01111-0001. Yes, Massachusetts Mutual Life Insurance Company issues policies in New York. Massachusetts Mutual Life Insurance Company has NAIC company code 65935. You can use it to look up complaint data on the NAIC Consumer Insurance Search.Which MassMutual number should you call?
How to file a life insurance claim with MassMutual
MassMutual at a glance
Issuing company Massachusetts Mutual Life Insurance Company NAIC company code 65935 Founded 1851 Ownership Mutual company (owned by its policyholders) State of domicile Massachusetts Headquarters Springfield, MA Products Term life, Whole life, Universal life, Variable universal life, Final expense, Annuities, Disability insurance Online claims Yes
Where MassMutual sells life insurance
State guides
Frequently asked questions
What is the MassMutual customer service phone number?
How do I report a death to MassMutual?
Where is MassMutual headquartered?
Does MassMutual sell life insurance in New York?
What is the NAIC code of MassMutual?
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